Cancellation and Refund Policy

Last updated: August 23, 2026

1. Order Cancellations

You can cancel your order at any time before it has been dispatched from our warehouse. To cancel your order, please contact our support team with your order number. Once the order has been shipped, it cannot be cancelled, but it may be eligible for a return.

2. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 7 days of the delivery date, provided the items are unused, in their original packaging, and in the same condition that you received them.

3. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons. These include:

• Teethers and pacifiers
• Underwear and innerwear
• Skincare and bath products (if opened)
• Items marked as final sale or clearance

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., via Razorpay) within 5-7 business days. Please note that shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the defect. We will arrange for a replacement or a full refund, including shipping costs, at no additional charge to you.